Policies

Plan ahead before your stay.

Booking

Book your suite online, call us toll-free
at 1-877-421-1212 or email us at info@canterrasuites.com.

All reservations must be accompanied by a valid credit card from a financial institution, with the expiry date and the cardholder’s name. Direct billing may be set up for short- or long-term stays, but we still require a credit card for any incidental charges.

Once you’ve booked your suite, you’ll receive a confirmation email. To modify or cancel your reservation, please enter your confirmation number
on the booking website and change your details there.

Non-smoking

Our building and suites are smoke-free. Guests may only smoke outdoors in permitted areas.

Check-in & check-out

  • Check-in time: 3 p.m.
  • Check-out time: 12 p.m.
  • Front desk hours: 24 hours a day, 7 days a week

If you’d like early check-in or late check-out, please indicate your preference when booking. Our reservation website also has a comment box for special requests.

Pets

Furry friends are part of the family—we welcome all species and sizes. Call us toll-free at 1-877-421-1212 to inquire about our daily and monthly rates for pets.

For the comfort of guests with pet allergies, we also offer suites that have never had animals in them. Please note your preference for a pet-free suite upon booking.

Escape to your private apartment