Policies

Plan ahead before your stay.

Booking Policies

Book your suite online, call us toll-free
at +1 (877) 421-1212 or email us at info@canterrasuites.com.

All reservations must be accompanied by a valid credit card from a financial institution, with the expiry date and the cardholder’s name. Direct billing may be set up for short- or long-term stays, but we still require a credit card for any incidental charges.

Once you’ve booked your suite, you’ll receive a confirmation email. To modify or cancel your reservation, please enter your confirmation number
on the booking website and change your details there.

Non-smoking

Our building and suites are smoke-free. Guests may only smoke outdoors in permitted areas.

Check-in & check-out

  • Check-in time: 3 p.m. – 10 p.m.
  • Check-out time: 12 p.m.

If you’d like early check-in or late check-out, please indicate your request when booking. Our reservation website also has a comment box for special requests.

Pets

Furry friends are part of the family—we welcome all species and sizes. Call us toll-free at 1-877-421-1212 to inquire about our daily and monthly rates for pets.

For the comfort of guests with pet allergies, we also offer suites that have never had animals in them. Please note your preference for a pet-free suite upon booking.

Escape to your private apartment


Your health, welfare and safety are paramount when you stay at Canterra Suites. We have implemented increased guest room and hotel common area cleaning protocols and processes. 

Our focus is to ensure we meet our guest needs while doing our part to keep you, our associates, and our communities safe.

  • Our housekeeping staff are paying particular attention to high touch point areas, to include key cards, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixture handles.
  • We have heightened sanitizing attention to our common areas, such as the front desk, and  lobby area.
  • We want to reassure you that we are taking every reasonable precaution to promote a safe and healthy environment. Your health and well-being are our highest priority and we truly appreciate the trust that you place in us when you choose to stay at Canterra Suites.

Please be advised to protect our team and their families, we are not accepting any reservations from guests who need to quarantine at this time. We thank you for your understanding and apologize for any inconvenience this may cause.